Get in Touch With Us
This page explains how to contact the Casino Not On Gamstop editorial team, what we can help with, and what we cannot. We are an independent research site, not a casino, so we cannot access your casino account or settle a dispute with an operator on your behalf.
Where to send your message
We have not published a public email address or contact form on this page. Please use the contact details or form link shown in the site header or footer, which are kept current by the publisher. If none is visible, the site may not be accepting messages at present, and we would rather say so than point you to an address that does not exist.
Whichever route you use, please write the subject line so it names the topic, for example "Correction: bonus terms" or "Feedback: payment guide". That helps the right person read it first.
What we can help with
- Corrections. Bonus terms, wagering requirements, payment options and licence details change often. If something on a page looks out of date, tell us what you saw and where. Our facts were last checked on 29 September 2026, and we would like to hear about anything that has changed since.
- Questions about our reviews. If you want to know why a casino appears where it does or how a term such as wagering or a cashout limit works, ask. Our approach to rankings is covered on our best non GamStop casinos guide.
- Your experience with a listed casino. Reports about slow withdrawals, verification problems or unclear bonus rules help us decide what to re-check. We treat them as reader reports, not verified facts, until we can confirm them from the casino's published terms.
- Feedback and topic suggestions. Tell us what you could not find, such as payment methods, game types or sports betting explanations.
- Business or editorial enquiries. Please say who you represent and what you propose. Commercial relationships do not buy ranking position.
What we cannot do
- We cannot recover deposits, release withdrawals or reverse a bonus decision. Only the casino, and any dispute body it uses, can do that.
- We cannot guarantee a reply about a specific casino's account, and we cannot give legal or financial advice.
- We do not offer or arrange gambling. Sites we review are operated by third parties, and the publisher may earn commission if you use a link. That does not affect rankings.
What to include for a faster answer
- The page address or heading where you saw the information.
- The casino name, exactly as we list it, such as Betmica, Kikibet or Betninja.
- What you expected and what you found, with the date.
- Any screenshot of the casino's own terms, if you have one.
Please do not send passwords, card numbers, identity documents or bank details. We will never ask for them.
Complaining about a casino directly
If you have a problem with an operator, start with its own customer support and keep copies of chats and emails. Then use its formal complaints procedure, which should be described in its terms. Check what regulator or dispute service the casino names, and be aware that casinos not covered by the UK Gambling Commission may not offer the same routes for complaints that a Great Britain-licensed operator must provide. Protections vary by licence, so read the terms before you deposit.
If gambling is causing you harm
If you feel you are losing control, please seek support before contacting anyone about a casino. GamCare runs a free, confidential National Gambling Helpline on 0808 8020 133 and offers online chat. You can also register with GAMSTOP to exclude yourself from licensed Great Britain gambling sites, and use deposit limits, self-exclusion tools and gambling blocking software on your devices. Gambling is for over-18s only and should never be treated as income or a way to solve money problems.
What happens after you write
A person reads each message. We do not promise a fixed reply time, but corrections are prioritised, and where a fact is confirmed wrong we update the page and the date it was checked. Thank you for helping keep this site accurate.